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<h1>Privacy Policy</h1>
<p class="legal-updated">Last Updated: January 2, 2026</p>
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<h2>1. INTRODUCTION</h2>
<p>
This Privacy Policy explains how Nexlance collects, uses, discloses,
and processes personal data when you use our website and CRM Services.
</p>
<h2>2. INFORMATION WE COLLECT</h2>
<h3>2.1 Information You Provide</h3>
<ul>
<li>Name, email address, phone number, company details</li>
<li>Account credentials and preferences</li>
<li>Billing information (processed via Paddle)</li>
<li>Support communications and feedback</li>
<li>CRM business data uploaded into the platform</li>
</ul>
<h3>2.2 Automatically Collected Data</h3>
<ul>
<li>IP address and device information</li>
<li>Browser type and usage data</li>
<li>Location (country/city level)</li>
<li>Cookies and tracking technologies</li>
<li>Application performance logs</li>
</ul>
<h3>2.3 Third-Party Sources</h3>
<ul>
<li>Paddle (payment processing)</li>
<li>Analytics and hosting providers</li>
<li>Your organization (if applicable)</li>
<li>Public business directories</li>
</ul>
<h2>3. LEGAL BASIS FOR PROCESSING</h2>
<ul>
<li>Performance of contract</li>
<li>Legal obligation</li>
<li>Legitimate interests</li>
<li>Consent (where required)</li>
</ul>
<h2>4. HOW WE USE YOUR INFORMATION</h2>
<ul>
<li>Deliver CRM services</li>
<li>Process billing and subscriptions</li>
<li>Send service communications</li>
<li>Marketing (with consent)</li>
<li>Improve performance and analytics</li>
<li>Fraud prevention and security</li>
</ul>
<h2>5. HOW WE SHARE YOUR INFORMATION</h2>
<ul>
<li>Paddle (Merchant of Record)</li>
<li>Cloud hosting providers</li>
<li>Analytics services</li>
<li>Legal authorities (when required)</li>
<li>Professional advisers</li>
</ul>
<h2>6. INTERNATIONAL DATA TRANSFERS</h2>
<p>
Where required, we rely on Standard Contractual Clauses (SCCs),
adequacy decisions, and other lawful safeguards.
</p>
<h2>7. DATA RETENTION</h2>
<ul>
<li>Account data retained during active subscription</li>
<li>Billing records retained 6–7 years</li>
<li>Support records retained 12–24 months</li>
<li>CRM data deleted upon account termination (subject to legal hold)</li>
</ul>
<h2>8. COOKIES AND TRACKING</h2>
<p>
We use necessary, analytics, preference, and marketing cookies.
You may control cookies via browser settings.
</p>
<h2>9. SECURITY</h2>
<ul>
<li>TLS/SSL encryption</li>
<li>Access controls and MFA</li>
<li>Firewall and intrusion detection</li>
<li>Audit logs and monitoring</li>
</ul>
<h2>10. YOUR RIGHTS</h2>
<p>
Depending on your jurisdiction (GDPR, UK GDPR, CCPA), you may have rights to:
</p>
<ul>
<li>Access your data</li>
<li>Correct inaccurate data</li>
<li>Delete data</li>
<li>Restrict processing</li>
<li>Data portability</li>
<li>Object to processing</li>
</ul>
<h2>11. CHILDREN'S PRIVACY</h2>
<p>
Our Services are not directed to individuals under 16 years of age.
</p>
<h2>12. THIRD-PARTY LINKS</h2>
<p>
Third-party integrations are governed by their own privacy policies.
</p>
<h2>13. CHANGES TO THIS POLICY</h2>
<p>
Material updates will be notified via email or website notice.
</p>
<h2>14. CONTACT US</h2>
<p><strong>Email:</strong> admin@nexlance.com</p>
<p>
Nexlance<br>
NexlanceDigital 82A James Carter Road, Milden Hall<br>
United Kingdom, IP28 7DA</p>
<h2>15. PADDLE MERCHANT OF RECORD</h2>
<p>
Paddle handles payment processing and billing as an independent data controller.
Visit https://www.paddle.com/legal/privacy for details.
</p>
<h2>16. DEFINITIONS</h2>
<p>
Definitions such as Personal Data, Processing, Data Controller,
Data Processor, GDPR, UK GDPR, and CCPA apply as described under
applicable data protection law.
</p>
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<p><strong>END OF PRIVACY POLICY</strong></p>
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