File: /home/niyknzcu/nexlancedigital.com/claude - Copy/refund.html
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<title>Refund Policy | Nexlance</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="stylesheet" href="styles.css">
</head>
<body>
<section class="legal-wrapper">
<div class="legal-box">
<!-- Header -->
<div class="legal-header">
<h1>Refund Policy</h1>
<p class="legal-updated">Last Updated: January 2, 2026</p>
</div>
<!-- Section 1 -->
<h2>1. OVERVIEW</h2>
<p>
This Refund Policy ("Policy") explainsNexlance's refund and return practices
for subscriptions and purchases made throughNexlance.com.
This Policy should be read together with our Terms of Service and Privacy Policy.
</p>
<p>
For purchases processed through Paddle as Merchant of Record, Paddle's refund
policies also apply. Please review https://www.paddle.com/legal for details.
</p>
<!-- Section 2 -->
<h2>2. REFUND ELIGIBILITY</h2>
<h3>2.1 Refundable Purchases</h3>
<ul>
<li>Monthly subscription fees</li>
<li>Annual subscription fees</li>
<li>One-time license purchases</li>
<li>Upgrade fees</li>
<li>Add-on services</li>
</ul>
<h3>2.2 Non-Refundable Items</h3>
<ul>
<li>Custom development services (once completed)</li>
<li>Training and consulting services (once delivered)</li>
<li>Professional services and support hours used</li>
<li>Data migration services (once completed)</li>
<li>API access fees (once activated)</li>
<li>Taxes, VAT, and remitted transaction fees</li>
</ul>
<!-- Section 3 -->
<h2>3. REFUND TIMELINE</h2>
<h3>3.1 Standard Refund Period</h3>
<p><strong>30-Day Money-Back Guarantee:</strong></p>
<ul>
<li>Refund requests must be submitted within 30 days of purchase.</li>
<li>Applies only to the first month of service.</li>
<li>Requests after 30 days are generally not eligible.</li>
</ul>
<h3>3.2 Exceptions</h3>
<ul>
<li>Service failure exceeding 7 consecutive days</li>
<li>Billing errors or duplicate charges</li>
<li>Service discontinuation (pro-rata refund)</li>
<li>Regulatory requirements</li>
</ul>
<h3>3.3 Annual Subscriptions</h3>
<ul>
<li>Eligible within 30 days of purchase</li>
<li>Full refund or full credit depending on payment method</li>
<li>Partial refund possible within first 90 days (remaining months)</li>
</ul>
<!-- Section 4 -->
<h2>4. HOW TO REQUEST A REFUND</h2>
<h3>Step 1: Contact Support</h3>
<p>Email: <strong>admin@nexlance.com</strong></p>
<p>Subject Line: "Refund Request"</p>
<h3>Step 2: Provide Details</h3>
<ul>
<li>Order number and transaction ID</li>
<li>Original purchase date</li>
<li>Clear explanation of issue</li>
<li>Attach screenshots if applicable</li>
</ul>
<h3>Step 3: Review Process</h3>
<p>Requests are reviewed within 5-7 business days.</p>
<h3>Step 4: Refund Processing</h3>
<p>
Approved refunds are processed within 10-15 business days.
Paddle transactions may take an additional 3-5 business days.
</p>
<!-- Divider -->
<div class="legal-divider"></div>
<!-- Section 5 -->
<h2>5. REFUND CONDITIONS & RESTRICTIONS</h2>
<h3>Eligibility Conditions</h3>
<ul>
<li>Valid active account</li>
<li>Request submitted within timeframe</li>
<li>No violation of Terms of Service</li>
<li>No misuse or competing product usage</li>
</ul>
<h3>Restrictions</h3>
<ul>
<li>Policy violations</li>
<li>Fraudulent activity or chargebacks</li>
<li>Refund abuse history</li>
<li>Request by unauthorized person</li>
</ul>
<h3>Data Deletion</h3>
<p>
Upon refund approval, your account will be terminated and data deleted
within 30 days. Back up important data before requesting a refund.
</p>
<!-- Section 6 -->
<h2>6. SUBSCRIPTION CANCELLATION</h2>
<p>
You may cancel at any time. Cancellation applies to future billing periods only.
No refunds for current billing period.
</p>
<!-- Section 7 -->
<h2>7. PADDLE MERCHANT OF RECORD</h2>
<p>
Paddle handles payment processing, tax collection, invoicing, and refund
execution for transactions processed via Paddle.
</p>
<!-- Section 8 -->
<h2>8. CHARGEBACKS & DISPUTES</h2>
<p>
Initiating a chargeback without contacting us first may result in
account suspension or termination.
</p>
<!-- Section 9 -->
<h2>9. SPECIAL CIRCUMSTANCES</h2>
<p>
In case of service discontinuation, pro-rata refunds will be issued.
</p>
<!-- Section 10 -->
<h2>10. CREDIT & SERVICE CREDITS</h2>
<p>
We may offer account credits, service extensions, or plan upgrades
instead of cash refunds in certain cases.
</p>
<!-- Section 11 -->
<h2>11. TAXES & FEES</h2>
<p>
Taxes and transaction fees already remitted to authorities are non-refundable.
</p>
<!-- Section 12 -->
<h2>12. INTERNATIONAL CUSTOMERS</h2>
<p>
Customers in the EU/EEA and UK may have additional statutory refund rights.
</p>
<!-- Section 13 -->
<h2>13. FREQUENTLY ASKED QUESTIONS</h2>
<h3>Can I get a refund after 30 days?</h3>
<p>Generally no, unless exceptional circumstances apply.</p>
<h3>How long does a refund take?</h3>
<p>10–15 business days after approval.</p>
<!-- Section 14 -->
<h2>14. CHANGES TO THIS POLICY</h2>
<p>
We may update this Policy from time to time. Continued use of the
Service constitutes acceptance of updates.
</p>
<!-- Section 15 -->
<h2>15. CONTACT US</h2>
<p><strong>Email:</strong> admin@nexlance.com</p>
<p>
Nexlance<br>
NexlanceDigital 82A James Carter Road, Milden Hall<br>
United Kingdom, IP28 7DA
</p>
<div class="legal-divider"></div>
<p><strong>END OF REFUND POLICY</strong></p>
<a href="index.html" class="legal-back">← Back to Home</a>
</div>
</section>
<!-- =========================
FOOTER
========================== -->
<footer class="footer">
<div class="container footer-grid">
<div class="footer-brand">
<div class="logo">Nexlance</div>
<p>Empowering teams to build better relationships and close more deals.</p>
</div>
<div class="footer-links">
<h4>Product</h4>
<ul>
<li><a href="#">Overview</a></li>
<li><a href="#">Pricing</a></li>
<li><a href="#">Customer stories</a></li>
</ul>
</div>
<div class="footer-links">
<h4>Company</h4>
<ul>
<li><a href="#">About</a></li>
<li><a href="#">Contact</a></li>
</ul>
</div>
<div class="footer-links">
<h4>Legal</h4>
<ul>
<li><a href="terms.html">Terms & Services</a></li>
<li><a href="refund.html">Refund Policy</a></li>
<li><a href="privacy.html">Privacy Policy</a></li>
</ul>
</div>
<div class="footer-links">
<h4>Contact</h4>
<ul>
<li>Email: support@Nexlance.com</li>
<li>NexlanceDigital 82A James Carter Road, Milden Hall</li>
<li> United Kingdom, IP28 7DA </li>
</ul>
</div>
</div>
<div class="footer-bottom container">
<p>© 2026 Nexlance LLC. All rights reserved.</p>
<p><strong>END OF REFUND POLICY</strong></p>
</div>
</footer>
</body>
</html>